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Operations Management - Essay Example Operations management is defined by Metters and Maruacheck (2007, p. 210) as the conversion of inputs into outputs, using physical resources in order to provide the desired utility of place, form, state or possession or a combination to the customer while still fulfilling the other organizational goals of efficiency, effectiveness and adaptability. Pilkington, and Meredith (2009, p. 190) further explain that operations management is basically concerned with conversion of inputs using physical resources. Nigel, Chambers and Johnston (2010, p. 3) defined operations management as a process of planning, organizing, controlling and directing the activities of the production function. Pilkington, and Meredith (2009, p. 190) argued that operations management is different from other functions of management such as personnel and marketing. He argued that there are several situations that marketing, personnel or other functions can be classified as operations. He holds that when other managers are involved in the physical distribution of products and services to customers, collection of marketing information or are involved in actual recruitment process qualifies them to be classified under operations management. The exclusion of marketing, human resource and other organization functions from the being classified as operations management is disputed by (Introduction to Operations Management) who offers a definition of operations.